Responsible Gaming at co111 — Play Safe, Stay in Control

At co111, we believe that gambling is a form of entertainment — not a way to make money or solve financial problems. When you play cricket betting, live casino or slots on co111, you should be doing so for enjoyment, with money you can comfortably afford to lose. The moment gambling stops feeling like fun and starts causing stress, anxiety or financial pressure, it is time to step back and use one of the responsible gaming tools available to all co111 account holders.

Responsible gaming is a shared responsibility. co111 provides the tools and information you need; you are in the driver's seat when it comes to how you use them. We encourage every player to set personal limits before they begin a session, to take regular breaks, and to reach out to our support team any time they have concerns about their gambling behaviour. Our team is available around the clock and will treat all responsible gaming enquiries with complete confidentiality and without judgement.

Self-exclusion is available for minimum periods of one month, three months, six months, one year, or permanently. co111 strongly recommends choosing a period that reflects a genuine commitment to taking a break rather than selecting the shortest available option. If you are unsure what period is right for you, our support team can discuss the options with you in complete confidence.

During a self-exclusion period, any balance remaining in your co111 account will be held securely and returned to your verified payment method — bKash, Nagad, Rocket or bank account as applicable — following the completion of any required identity verification steps. co111 will not send promotional communications to a self-excluded player during the exclusion period.

Problem gambling can develop gradually and may not be immediately obvious, even to the person affected. The following are common indicators that gambling may be becoming harmful. If you recognise any of these signs in yourself or someone close to you, we encourage you to reach out for support without delay.

Responsible gaming is embedded in how co111 operates — not as a regulatory obligation but as a genuine commitment to the wellbeing of every player on our platform. Here is what co111 commits to delivering for every account holder:

Before you begin a gaming session on co111, take a moment to decide in advance how much time and money you are comfortable spending. Set these amounts as firm limits in your account settings, not as approximate targets you can push past. Treating your gambling budget the same way you would treat a budget for any other form of entertainment — a cinema outing, a meal out, a concert — puts gambling in its proper context and helps prevent overspending.

Never gamble when you are feeling stressed, upset, tired, or under the influence of alcohol or substances. Decisions made in these states are rarely the ones you would make with a clear head, and they can quickly lead to losses that are difficult to recover from emotionally as well as financially. co111 is a platform for entertainment — it works best when you come to it relaxed and in a positive frame of mind.

Take regular breaks during longer sessions. Step away from the platform for at least ten minutes every hour. Use this time to do something completely unrelated to gambling — stretch, eat, drink water, talk to someone. This physical and mental reset helps you maintain perspective and prevents the tunnel-focus that can make problem gambling worse.

Celebrate wins proportionately but never chase losses. On any given day, the house edge means that more players will lose than win — this is the mathematical reality of all gambling. If you find yourself having a losing session, the correct response is to stop for the day and come back another time, not to increase your stakes in an attempt to break even. No bet is ever "guaranteed" to recover a prior loss.

co111 enforces a strict minimum age requirement of 21 years for all account registrations and all real-money gambling activity on the platform. Our age verification process is applied at the point of registration and may be repeated at any point during account usage where co111 has reason to suspect that the account holder may not meet the minimum age requirement. Any account found to belong to a player under the age of 21 will be closed immediately, and all funds will be returned after identity verification is completed.

If you share a device with younger family members, we strongly recommend using password-protection on your co111 account and logging out fully after every session. Do not save your login credentials in a shared browser or on a device accessible to children. If you believe a person under 21 has accessed a co111 account, contact us immediately at [email protected] and we will act without delay.